Configure SysKit Application

The Configuration Wizard will guide you through the steps you need to perform in order to configure SysKit to work properly.

Once the installation is completed, the SysKit Configuration Wizard will start. If the wizard does not start automatically after installation, you can run it manually from: Start > All Programs > SysKit > Configuration Wizard.

  1. First, you need to choose whether to create a new or to use an existing database. Click Next > to proceed.
    Please note! In case you already have a SysKit database, choose the Use existing database option.
  1. You need to specify the Database server, Database name and authentication that will be used. If you have more than one instance of SQL Server, type SERVER_NAME\INSTANCE_NAME. You can also browse for existing local and network SQL Servers by clicking on the Browse button next to the server field. For Database name, type in the name of the database you would like to use.
    Please note! If you chose Create new database and checked the Overwrite existing database option in the previous step, if there is already a database with the same name, data in the original database will be overwritten.
    If you chose Use existing database in the previous step, the installation will try to connect to the existing database.

    Database Configuration

    Next, you need to define the authentication that is going to be used to connect to your database. There are two options available:

    • Windows Authentication (make sure that the service account used for configuration has the proper privileges on the SQL Server).
    • SQL Authentication (make sure that SQL authentication is enabled on the SQL Server and the account has the proper privileges on the SQL Server).

See SQL Permissions to learn more about SysKit SQL server database requirements.
If you plan to use the SysKit in a domain environment with an in-house SQL Server, we strongly recommend choosing Windows authentication. Once you have entered the correct database information, click Test Connection for verification. Click Next > to proceed.

  1. You need to enter information about the service account that will be used for running the SysKit Service. This account will be used to gather data from your server(s). 
    • In this step, enter the custom user account in the following format:

      DOMAIN\USERNAME (or MACHINE_NAME\USERNAME for workgroup scenarios).

    Please note! The service user must be in the local admin group to proceed with this Custom step. For more information about the service account configuration, go to Add Service User to a Local Administrators Group via Group Policy.

     

    Please note! If the software is installed on a non-domain joined machine, the service account name should be entered in the following form: machine_name\username.

Service Account

Click Validate Account to check the credentials. To finish the Configuration Wizard, click Next >.

  1. If you have previously chosen to install the SysKit web application as well, you will have the Web settings step enabled. Enter the details for your new IIS website and virtual folder. Also, provide your service account credentials to configure the application pool to run under a specific user identity. Once you have entered the correct information, click Validate Account for verification. Click Next > to proceed.

Web Settings

  1. In the next step, you can view the configuration settings that will be applied.
  1. In this step, you can view which actions the application is performing while configuring all settings.
  1. Once the SysKit is installed, you can run the application and choose whether you want to participate in the Customer Experience Improvement Program.

The SysKit web application can be installed on the same server as the SysKit desktop application or on a separate server. If you choose to install the SysKit web application separately, please follow the steps below.

Installation Wizard

In the SysKit Installation Wizard, on the step which allows you to choose the program features that you want to install, select to install the web feature only. Once the installation is completed, the SysKit Configuration Wizard will start.

Configuration Wizard

  1. You need to enter the Database server and the Database name that the web application will connect to. This should be the database you are using in your SysKit desktop application.

Once you have entered the correct database information, click Test Connection for verification. Click Next > to proceed.

  1. Enter the details for your new IIS website and virtual folder, and provide your service account credentials to configure the application pool to run under a specific user identity. Once you have entered the correct information, click the Validate Account button for verification. Click Next > to proceed.
  1. The next step summarizes the configuration settings that will be applied.
  1. Once the SysKit is installed and configured, you can run the application and choose whether you want to participate in the Customer Experience Improvement Program.

See the SysKit Web Application article to learn more.

Problems with Installation and Configuration

Most problems are related to SQL Security and SysKit Service authentication against the Active Directory or Microsoft SQL Server. If you are experiencing problems with installation, please contact us. Our team will schedule a support call and help you install the SysKit remotely.