Syskit Sales FAQ

Sales FAQ

Frequently asked questions

Can I try a product before purchasing it?

Yes, we offer a free trial for all Syskit products.

  • Syskit Monitor, SPDockit, and Syskit Insights come with a 30-day free trial.
  • Syskit Point comes with a 21-day free trial.

You can find more details on each product page.

How do I purchase from Syskit?

Use our webshop on each pricing page to purchase Syskit products using credit cards. Additionally, you can contact us for a custom quote if you have specific needs or would like to buy via purchase order. 

  1. Navigate to the pricing page of the product you wish to purchase 
  2. Click on the subscription plan you want to subscribe to. 
  3. Modify the quantity you need. It depends on the selected product:
    • Syskit Point – number of licensed M365 users (read more here)
    • SPDockit – total number of farms, number of production vs. non-production farms
    • Syskit Insights – number of servers you wish to monitor
    • Syskit Monitor – number of servers you wish to monitor   
  1. Provide your credit card details and billing information.
  2. The subscription details will be delivered upon payment.
How do I request a quote as a reseller/partner?

Send us an email requesting a quote, and specify the following information:

  1. Your own (partner’s) company name and address
  2. The software name, quantity, and subscription type. Please note that the type of quantity depends on the selected product:
    • Syskit Point – number of licensed M365 users
    • SPDockit – total number of farms, number of production vs. non-production farms
    • Syskit Insights – number of servers you wish to monitor  
    • Syskit Monitor – number of servers you wish to monitor  
  3. Provide end-user details
    • Full end-user name, 
    • company name, 
    • type of company, 
    • End user tenant domain used to register to the Syskit Point trial (required only for Syskit Point) 
  4. Specify the currency in which you would like us to issue the quote (select between USD, EUR, and GBP)
How do I pay the outstanding quote?

Read more about the available payment options here.

Are there any applicable taxes?

Syskit is a UK-based company. As such, we must collect tax from all UK-based customers.  

 Syskit will collect VAT from customers within the European Union in accordance with EU tax legislation.   

 United States customers should refer to our W8-BEN-E form. United States customers may be charged US sales taxes depending upon the state, and these taxes may vary as we register for sales taxes in new states. 

Does Syskit offer any discounts?

We offer frontline, non-profit, and educational discounts for our Syskit Point annual Cloud and Data Center editions. Contact us to get a custom quote or for more information.

Can I buy your products via a partner network?

Syskit has a vast network of partners around the world. Select your country on the menu, choose a reseller, and click here (https://www.syskit.com/company/partners/) for a complete partner list. Contact the reseller you find the most suitable and request a quote as described above.  

 If you’d like to register as a partner, contact us for more info. 

What happens if I'm not satisfied with my Syskit Point purchase?

If you are not satisfied within 15 days, you can get a full refund. We do not want you to pay for a product you aren’t satisfied with. 

  • Monthly Subscriptions – Refunds for subscriptions are available within the first paid month after the trial period. 
  • Annual Subscriptions – Refunds for subscriptions are available within 30 days of payment for annual subscriptions.  
  • Syskit Point Data Center licenses can be refunded within 30 days of the original purchase. 

After these periods, we cannot offer refunds.

You can read our Return Policy.

How much do Syskit products cost?

Our pricing information is available on the product pages:

 

How do I request a quote?

Send us an email requesting your quote with the following information included: 

  • Your company name, address, and VAT ID (for companies inside the European Union).
  • Software and subscription plan name
  • Quantity – depends on the selected product
    • Syskit Point – number of licensed M365 users
    • SPDockit – total number of farms, number of productions vs. non-production farms
    • Syskit Insights – number of servers you wish to monitor
    • Syskit Monitor – number of servers you wish to monitor 
  • Specify the currency in which you would like us to issue the quote (select between USD, EUR, and GBP)

 One of our qualified Product Consultants will send you a quote with the instructions for payment. 

Can I request a quote in a currency other than US Dollars?

We can generate quotes in US dollars (USD), Euros (EUR), and British pounds (GBP).

How do I buy from Syskit via Purchase Order?

Start by requesting a quote using the contact form. 

Please send us a signed purchase order on your company letterhead or a signed quote you’ve received from us. The authorized company representative should sign both. As soon as we receive it, we will process your order. 

 Once the PO is processed, we’ll send you an invoice, including the exact payment instructions for a wire transfer payment. Our standard payment term is NET30. 

 Please note: If you are a reseller, add the end-user information to your Purchase order. If you have their Purchase order number, add that as well.

US Purchases – W9 or W8 form Requirement

United States customers should refer to our W8-BEN-E form. United States customers may be charged US sales taxes depending upon the state, and these taxes may vary as we register for sales taxes in new states. Please contact us to obtain our W8-BEN-E form.

How does Syskit determine who qualifies for non-profit discounts?

To qualify for non-profit discounts, you must satisfy the requirements listed at https://aka.ms/eligibility-requirements.

Do you have special pricing for resellers/partners?

Contact us for more information on the partner or reseller program with Syskit.