Privacy Policy - SysKit (formerly Acceleratio)

Privacy Policy

Our Commitment to Privacy

SysKit Ltd. (“Company”, “SysKit”, or “We”) recognizes your right to confidentiality and is committed to protecting your privacy.

Last updated: May, 2018

European Parliament and the Council of the European Union have on 27th of April 2016 adopted REGULATION (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) with a goal of respecting natural persons’ fundamental rights regarding processing their personal data and especially respecting private and family life, home and communication, protection of personal data, freedom of thought, conscience and religion, freedom of expression and information, freedom to conduct a business, the right to an effective remedy and to a fair trial, and cultural, religious and linguistic diversity.

This privacy policy describes the types of information we may collect from you or that you may provide when you visit our Websites or use our Services in general; as well as our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to the information we collect on all Websites and Services, in email, text and other electronic messages between you and the Websites and Services, through desktop and web applications you download from the Websites or register for on the Websites, and your interaction with SysKit Ltd. Services.

This Privacy Policy applies to all users and visitors (natural persons) of our website, as well as to all users of our products and services. This Privacy Policy does not apply to the processing of personal data regarding legal persons, especially entrepreneurs set up as a legal persons, including the name and the legal form of the legal person, its contact details and persons acting in the name of those legal persons. Regardless of the application of this Privacy Policy, SysKit Ltd. collects personal information of legal persons in the same way as personal data of all other users and visitors (natural persons) to whom this Privacy Policy applies.

This Privacy Policy does not apply to anonymous data and data which has been altered in a such way that it cannot be linked to any particular natural person or it cannot be linked without a disproportionate effort. In order to acquaint our users with it and to clarify any doubt, this Privacy Policy also prescribes the ways of collecting anonymous data.

SysKit Ltd. is, in accordance with the provision of the GDPR 2016/697, the controller of all personal data collected pursuant to this Privacy Policy.

Please read this policy carefully so that you understand our policies and practices regarding your collected information and how we will treat it. If you do not agree with our policies and practices, your only recourse is not to use SysKit Websites and Services (“Websites and Services”). By accessing or using any SysKit website, or purchasing or using our products and services, you agree to this privacy policy.

Definition of Personal Information

Personal Information is defined as “any information about an identifiable individual” that can be used on its own or with other information to identify or contact individual. For instance, your name, email address and other contact details and any similar information can be classified ad personal information.

We recognize a non-identifiable personal information which can be collected automatically by your usage of our Websites and Services.  This information can include details of your visits to our Sites and Services, details about your hardware or software, including traffic data, location data, logs and other communication data and the resources that you generate by accessing and using of our Sites and Services. This information doesn’t identify you as an individual, and it is mostly used as statistical data to improve our Sites and Services.

Collection and Usage of Collected Data (Information We Collect)

Information We Automatically Collect

Information we collect on our Website

Cookies and Other Tracking Technologies

SysKit Ltd., based on its legitimate interest, automatically collects information about your computer hardware and software. This information can include details of your visits to our Sites and Services, including traffic data, location data, logs and other communication data and the resources that you access and use on the Sites. The information we collect automatically is statistical data, and does not identify any individual. It helps us to improve our Sites and Services and to deliver better and more personalized future services by enabling us to do things such as estimate our audience size and usage patterns.

We store information about your preferences, which allows us to customize our Sites according to your individual interests, speed up your searches, recognize you when you return to our Sites and provide you with better services in the future. This information can also include your IP address, browser type, domain names, access times and referring website addresses. This data does not identify you in any way. You can visit the SysKit Ltd. website without telling us who you are or revealing any information about yourself.

SysKit uses cookies, web beacons, web analytics, or other technologies to automatically collect certain information about you when you visit our Website, utilize the SysKit products, or otherwise interact with us. Please note, these may be first party cookies or tools, which are hosted within a SysKit domain name, or third-party cookies or tools, which are hosted by another party.

Our authorized partners and we may use cookies and other information gathering technologies for a variety of purposes, however only those purposes related to the performance of our business activities. We use it to provide you with a good experience when you browse our Website, to improve our Website and the services that we provide, for analytics purposes, for targeted advertising. These technologies may provide us with non-identifying personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

Anonymous data collected by SysKit Ltd. by using data gathering technologies such as cookies, is stored and processed for the purposes stated above continuously, i.e., for the entire time until you turn off/cancel the use of cookies and similar technologies which is further explained in the text below.

Use of Cookies

During the first visit to the Website, you can choose whether to use cookies or not. By clicking allow cookies and continuing to use our Website, you agree to the placement of cookies on your computer by our third-party service providers and us, i.e. you give your consent to it.

If you do not wish to accept cookies regarding your use of our Website, you must stop using our Website and disable cookies via your browser settings for this Website or globally. Please note that disabling cookies will affect the functionality of our Website, and may prevent you from being able to access certain features on our Website. Given the fact that technical capabilities do not allow you to withdraw consent the same way you gave it, for further information about deleting or blocking cookies, i.e. withdrawal of consent, please visit: http://www.aboutcookies.org/how-to-delete-cookies/ or contact us on e-mail: privacy@syskit.com.

We hereby inform you that you have the right to withdraw your consent at any time. However, withdrawing consent does not affect the lawfulness of the data processing done before the withdrawal of the consent.

Logs

We gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, and system configuration information. Stated data is being collected for the purpose mentioned above.

Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.

Before linking personal data with the aforementioned collected data we shall request your consent to it via e-mail. You have the right to withdraw the given consent the same way you have given it, i.e. by sending an e-mail stating you no longer want your personal data to be linked with the collected data stated above.

Google Analytics

We use Google Analytics which allows us to see information on user website activities including, but not limited to, page views, source and time spent on our website. This information is depersonalized and is displayed as numbers, meaning that it cannot be tracked back to individuals.

Stated data is anonymous and is used solely for the statistical purposes and in order to customize our services and websites according to the needs of our users.

Data mentioned in this section is used and stored for the entire time until user decides to turn-off this platform. That being said, users may opt-out of SysKit’s use of Google Analytics by visiting Google Analytics opt-out page.

Google AdWords

We use Google AdWords Remarketing to advertise SysKit across the Internet and to advertise on third party websites (including Google) to previous visitors to the website. AdWords remarketing will display ads to users based on what parts of the SysKit website they have viewed by placing a cookie on the users’ web browser. It could mean that SysKit advertises to previous visitors who haven’t completed a task on the site or this could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. This cookie does not in any way identify the user or give access to the users’ computer or mobile device. The cookie is only used to indicate to other websites that the user has visited a page on the website, so that they may show the user ads relating to the visited page. If users do not wish to participate in Google AdWords Remarketing, they can opt out by visiting Google’s Ads Preferences Manager.

Social Media Sharing

The Websites include third party social media features. These features may collect your IP address, which page you are visiting on the Websites, and set a cookie to enable the feature to function properly. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. Your interaction with these features is governed by the privacy policy of the third-party company.

It is very important that you are aware that your interaction with these features is governed by the privacy policy of the third-party companies and not SysKit Ltd.

Third-Party Websites

The Website may include links to third party websites for your convenience and information only. We don’t own or control these third-party websites or services. We encourage you to review the privacy policy of any company before submitting any information to them. If you have any questions about how such third parties’ privacy and data use practices, you should contact such third parties directly.

Some of the third-party providers (and link to their privacy policy) we use for our Website or Service include: GoogleFacebookTwitterLinkedIn, HotJarCleverbridge, ZendeskHubSpot, BambooHR, LogMeIn (GoToMeeting, GoToWebinar), Campaign Monitor, Polldaddy etc. For any questions about our third-party integrations feel free to contact us at privacy@syskit.com

Telemetry and Product Data that we collect

Product and Service Improvement

We collect data based on your use of our products and services, and we do not associate this data with your name. We use this to better understand usage patterns of our products and behavior of our collective audience. At times we may share this information in aggregated anonymous form with third parties.

Collection of data based on your use of SysKit products is done only with your permission. Your permission shall be given by you stating your consent in a way of accepting customer experience improvement program inside each product. You have the right to withdraw your consent at any time and in the same way the consent was given. Withdrawing consent does not affect the lawfulness of the data processing done before the withdrawal. Personal data collected in relation to utilizing our products and services are collected and processed from the moment of your consent until the moment of eventual withdrawal of consent.

Product Usage

When downloading and installing purchased software, you need to provide the software with identifiable information such as your SysKit account or licensing information. On installation and execution, the software may send SysKit certain information, including product version, product edition, and information about the operating system and/or environment where the product is installed. The software can also regularly check for available updates, as well as available updates for plugins or components or check for license validation. In addition, it can check for license validation, either using the license key or your SysKit account details. Some software products can also use license information to inform you of the availability of applicable updates.

If you opt in to anonymous data collection through the software product (which is distinct from data collection on the website through cookies and other tracking technologies), the software may electronically send information to SysKit related to your usage of the application’s features.

Data collected in the way stated above are being collected based of contractual relationship between SysKit Ltd. as a service provider or producer and you as a product or service user. SysKit Ltd. will use and process that data for the entire time of our contractual relationship and for a certain time after termination of the latter, all in order to enable you using the product or the services in their entire form.

Information that You Provide to Us

SysKit Ltd. collects personally identifiable information, such as your email address and name, only at your request or when you choose to provide it to us. Such information may be collected when you: apply for a job at SysKit; download, register or install a product for a trial evaluation; download, register to or install a free tool; request a quote; request a demo; purchase or register a product; request support; sign up for newsletters, support materials, white papers, our email list, our blog or any other assets offered by SysKit; obtain support, services, or training; create a user account on our Website, customer portal or community forum; or otherwise contact us.

The personal information we collect may include your name, address, email address, telephone number, user name, password(s), information about the products that you own and use, or your payment information. Such information may be required to create your account or to complete your purchase. If you use a third-party to create your account or otherwise link to us, we may receive certain information about you from set third-party (such as a social network) based on your registration and privacy settings on that third-party service.

Personal data collected in relation to our products and services is collected on the basis of the contract, i.e. based on  the contractual relationship, while all other personal data for all other purposes, which includes but is not limited to applying for job, requesting an offer, advice or help, registering for a newsletter, requesting assistance material, setting up an user profile on our website or for any kind of contacting, is collected based on your consent.

Once given consent regarding collection and processing of your personal data you may withdraw at any time by deleting your account or by contacting us via e-mail: privacy@syskit.com. Withdrawing your consent does not affect the lawfulness of the data processing done before the withdrawal.

The aforementioned data collected on the basis of contractual relationship, SysKit Ltd. shall process and store for the entire duration of the contractual relationship, and in case of termination of it, SysKit Ltd. shall store such data as long as there is legal basis for it.

User-Generated Contact

Please note that SysKit is not responsible for the privacy of any information that you choose to post to our website, including in our blogs, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information.

Providing Support

We may need to ask you for data to process your support request. We may have to access and/or request a failure code, which may contain personal data of the user who reported the failure. At this moment you expressly consent to the collection and storage of this data.

Giving consent for processing of the stated personal data represents a necessary condition for providing services by SysKit Ltd.

Marketing Terms & Conditions

When you sign up for webinars, newsletters and/or other marketing materials, we collect personal information you provide to us. This includes personal details such as name, email address, company name and possibly other information relevant to the offerings.

We may periodically send you emails with information regarding SysKit and our products. If you no longer wish to continue receiving such information, please click the “unsubscribe” link available at the bottom of the relevant email. You can also contact us at privacy@syskit.com, and let us know that you no longer wish to receive such information.

Promotional and Marketing Purpose

We may use feedback that you provide voluntarily on our products or services. We also may use data that we collect and aggregate to assist us in determining appropriate marketing and advertising for our products and services. In doing so, we may share aggregate data with third parties to assist us with these efforts.

You have the right to, at any time, request from us to opt-out from the decision based on automatic personal data processing by sending an e-mail to privacy@syskit.com.

Sharing of Collected Information

SysKit will not sell, rent or trade personal information to any third party. However, SysKit may share personal information when authorized and/or required by law or as follows:

Service Providers. We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing their services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than is in connection with the services they provide to us.

Acquisitions or Other Business Transfers. If SysKit is acquired by or merged with another legal entity, if substantially all our assets are transferred to another entity, or we find ourselves a part of a bankruptcy proceeding, or other business transfer, we may transfer the personal information we have collected from or about you to the third-party.

As Permitted or Required by Law. SysKit use and disclose your personal data if required by law, such as in response to a court order, valid subpoena, or other legal, government or law enforcements processes or investigatory actions.

Business transactions. Administer or operate the SysKit products, services, or Website, including completing a transaction, providing you with products or user support, responding to your requests for information, preventing transactional fraud, or otherwise contacting you;

Testimonials or Case Studies. We may post testimonials or a Case study on the Websites that may contain your information such as name, job title and company. We obtain your consent to publish your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@syskit.com.

With Your Consent. We may also share personal information with third parties when we have your consent to do so.

Aggregated Data. Except as otherwise set forth herein, SysKit may provide aggregated statistics about users to third parties, but such information will be aggregated so that it does not identify an individual or company.

Protection of Rights and Interests. We may use and disclose your data where we believe, in our sole judgment, that it is appropriate to do so to protect our rights and interests and the rights and interests of other users of SysKit products or services. Or where we believe there has been a violation of this privacy policy that could affect the interests of SysKit or its customers.

Other Privacy Information

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

User’s Rights Regarding Their Personal Data

In case SysKit Ltd. collects and processes your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing your consent does not affect the lawfulness of the data processing done before the withdrawal.

All users have the right to object regarding processing of their personal data and also the right to request from SysKit Ltd. to rectify/correct/supplement personal data concerning them.

All users can at any time request from SysKit Ltd. access to their data, that is that SysKit Ltd. gives the information which personal data is processed, for which purpose, for what time period, are such data being given to anyone i.e. who are the recipients, is automatic processing applicable to the user in question and are personal data transferred to any third country or international organization. SysKit Ltd. may charge a reasonable fee for giving such information, all based on administrative cost.

Users may request erasure of their personal data under the terms and conditions set out in the General Data Protection Regulation.

Users may request from SysKit Ltd.to transfer their personal data to a certain third person and can request limitation of processing of their personal data.

Regarding processing of their personal data, users have the right to object to the relevant body, i.e. Data Protection Agency.

Personal Data Storage Period

SysKit Ltd. shall collect and process your personal data for the entire duration of contractual relationship or until you withdraw your consent.

In case you withdraw your consent or if the contractual relationship is terminated, SysKit Ltd. shall store your personal data as long as there is legal basis for it.

Data protection officer

Pursuant to the provisions of the General Data Protection Regulation, SysKit Ltd. has appointed the Data Protection Officer who you can contact at the following e-mail address: dpo@syskit.com

Where data is processed and about transferring data in third countries and international organizations

SysKit Ltd. all collected personal data processes, usually, in the Republic of Croatia and other members of the European Union. Data is, in general, processed in electronical form.

In case of transferring personal data in any third country SysKit Ltd. uses the same safety measures to assure personal data to be protected as much as possible by applying pseudonymizing, anonymization and encryption.

Data Retention, Withdrawal of Approval, Access to Data

If at any time you choose to cease using SysKit Software Products, you may ask for your data to be removed from our servers by writing to privacy@syskit.com.  In case you cease using our software and/or services, we will not be responsible for retention of any of your data.

As permitted by applicable law, EU residents may request a copy of the information that we hold about them. To do so, please contact: privacy@syskit.com. SysKit may charge a fee in accordance with applicable law for this service.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account and/or possibly through a notice on the Websites’ home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this privacy policy to check for any changes.

Contact us

Any questions or complaints regarding this Policy can be addressed by sending an email to: privacy@syskit.com

SysKit Ltd., Krste Pavletića 1, 10000 Zagreb, Croatia