Privacy Policy

Our Commitment to Privacy

SysKit Ltd. (“Company”, “SysKit”, or “We”) recognizes your right to confidentiality and is committed to protecting your privacy.

Last updated: February 2018

This privacy policy describes the types of information that we may collect from you or you may provide when you visit our Websites or use our Services in general, as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully so that you understand our policies and practices regarding your collected information and how we will treat it. If you do not agree with our policies and practices, your only recourse is not to use SysKit Websites and Services (“Websites and Services”). By accessing or using any SysKit Website, or purchasing or using our products and services, you agree to this privacy policy.

This policy applies to information that we collect on all Websites and Services, in email, text, and other electronic messages between you and the Websites and Services, through desktop and web applications which you have download from the Websites or register on the Websites, and your interaction with SysKit Ltd. Services.

Definition of Personal Information

Personal information is defined as “any information about an identifiable individual” which can be used on its own or with other information to identify or contact individual. For instance, your name, email address, other contact details, and any similar information can be classified as personal information. We recognize non-identifiable personal information which can be collected automatically by your usage of our Websites and Services. This information can include details of your visits to our Sites and Services, details about your hardware or software, including traffic data, location data, logs, and other communication data, and the resources that you generate by accessing and using of our Sites and Services. This information doesn’t identify you as an individual, and it is mostly used as statistical data to improve our Sites and Services. Aggregated personal information that cannot be associated with an identifiable individual is not considered to be personal information.

Collection and Usage of Collected Data

Information that we collect on our Websites

Cookies and Other Tracking Technologies

SysKit Ltd. automatically collects information about your computer hardware and software. This information can include details of your visits to our Sites and Services, including traffic data, location data, logs, other communication data, and the resources that you access and use on the Sites. The information that we collect automatically is statistical data, and does not identify any individual. It helps us to improve our Sites and Services and deliver better and more personalized future services by enabling us to do such things as estimate our audience size and usage patterns. We store information about your preferences, which allows us to customize our Sites according to your individual interests, speed up your searches, recognize you when you return to our Sites, and provide you with better services in the future. This information can also include your IP address, browser type, domain names, access times, and referring website addresses. This data does not identify you in any way. You can visit the SysKit Ltd. website without telling us who you are or revealing any information about yourself.

SysKit uses cookies, web beacons, web analytics, or other technologies to automatically collect certain information about you when you visit our Website, utilize the SysKit products, or otherwise interact with us. Please note, these may be first party cookies or tools, which are hosted within a SysKit domain name, or third-party cookies or tools, which are hosted by another party.

Our authorized partners may use cookies and other information-gathering technologies for a variety of purposes. We use it to provide you with a good experience when you browse our Website, improve our Website and the services that we provide, for analytics purposes, and targeted advertising. These technologies may provide us with non-identifying personal information, information about devices and networks which you utilize to access our Websites, and other information regarding your interactions with our Websites. If you want to learn more about cookies, or how to control, disable, or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

Use of Cookies

By continuing to use our Website, you agree to the placement of cookies on your computer by our third-party service providers and us. If you do not wish to accept cookies regarding your use of our Website, you must stop using our Website and disable cookies via your browser settings for this Website or globally. Please note that disabling cookies will affect the functionality of our Website, and may prevent you from being able to access certain features on our Website. For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/how-to-delete-cookies/.

Logs

We gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, and system configuration information. Occasionally, we connect personal information to information gathered in our log files to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.

Google Analytics

We use Google Analytics which allows us to see information on user website activities including, but not limited to, page views, source, and time spent on our website. This information is depersonalized and displayed as numbers, meaning that it cannot be tracked back to individuals. Users may opt out of SysKit’s use of Google Analytics by visiting the Google Analytics opt-out page.

Google AdWords

We use Google AdWords Remarketing to advertise SysKit across the Internet and on third-party websites (including Google) for previous visitors to the website. AdWords remarketing will display ads to users based on what parts of the SysKit website they have viewed, by placing a cookie on the users’ web browser. It could mean that SysKit advertises to previous visitors who have not completed a task on the site, or this could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. This cookie does not in any way identify the user or give access to the users’ computer or mobile device. The cookie is only used to indicate to other websites that the user has visited a page on the website, so that they may show the user ads relating to the visited page. If users do not wish to participate in Google AdWords Remarketing, they can opt out by visiting Google’s Ads Preferences Manager.

Social Media Sharing

The Websites include third-party social media features. These features may collect your IP address, which page you are visiting on the Websites, and set a cookie to enable the feature to function properly. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. Your interaction with these features is governed by the privacy policy of the third-party company.

Third-Party Websites

The Website may include links to third-party websites for your convenience and information only. We don’t own or control these third-party websites or services. We encourage you to review the privacy policy of any company before submitting any information to them. If you have any questions about how such third parties’ privacy and data use practices, you should contact such third parties directly.

Some of the third-party providers (and link to their privacy policy) which we use for our Website or Service include; GoogleFacebook, TwitterLinkedIn, HotJarCleverbridge, ZendeskHubSpot, BambooHR, LogMeIn (GoToMeeting, GoToWebinar), Campaign Monitor, and Polldaddy. For any questions about our third-party integrations, feel free to contact us at privacy@syskit.com

Telemetry and Product Data that we collect

Product and Service Improvement

We collect data based on your use of our products and services, and we do not associate this data with your name. We use this to better understand the usage patterns of our products and behavior of our collective audience. At times, we may share this information in an aggregated anonymous form with third parties. Collection of data based on your use of SysKit products is done only with your permission.

Product Usage

When downloading and installing purchased software, you need to provide the software with identifiable information, such as your SysKit account or licensing information. On installation and execution, the software may send SysKit certain information, including product version, product edition, and information about the operating system and/or environment where the product is installed. The software can also regularly check for available updates, as well as available updates for plugins or components. In addition, it can check for license validation, either using the license key or your SysKit account details. Some software products can also use license information to inform you of the availability of applicable updates.

If you opt in to anonymous data collection through the software product (which is distinct from data collection on the website through cookies and other tracking technologies), the software may electronically send information to SysKit which is related to your usage of the application’s features.

Information that You Provide to Us

SysKit Ltd. collects personally identifiable information, such as your email address and name, only at your request or when you choose to provide it to us. Such information may be collected when you; apply for a job at SysKit; download, register, or install a product for a trial evaluation; download, register, or install a free tool; request a quote; request a demo; purchase or register a product; request support; sign up for newsletters, support materials, white papers, our email list, our blog, or any other assets offered by SysKit; obtain support, services, or training; create a user account on our Website, customer portal, or community forum; or otherwise contact us.

The personal information that we collect may include your name, address, email address, telephone number, user name, password(s), information about the products that you own and use, or your payment information. Such information may be required to create your account or complete your purchase. If you use a third party to create your account or otherwise link to us, we may receive certain information about you from the set third party (such as a social network) based on your registration and privacy settings on that third-party service.

User-Generated Contact

Please note that SysKit is not responsible for the privacy of any information that you choose to post to our website, including in our blogs, or the accuracy of any information that is contained in those postings. Any information that you disclose becomes public information.

Providing Support

We may need to ask you for data to process your support request. We may have to access and/or request a failure code, which may contain personal data of the user who reported the failure. At that moment, you expressly consent to the collection and storage of this data.

Marketing Terms & Conditions

When you sign up for webinars, newsletters, and/or other marketing materials, we collect the personal information that you provide to us. This includes personal details, such as name, email address, company name, and possibly other information relevant to the offerings.

We may periodically send you emails with information regarding SysKit and our products. If you no longer wish to continue receiving such information, please click the “unsubscribe” link available at the bottom of the relevant email. You can also contact us at privacy@syskit.com and let us know that you no longer wish to receive such information.

Promotional and Marketing Purpose

We may use feedback that you provide voluntarily on our products or services. We also may use data that we collect and aggregate to assist us in determining appropriate marketing and advertising for our products and services. In doing so, we may share aggregate data with third parties to assist us with these efforts.

Sharing of Collected Information

SysKit will not sell, rent, or trade personal information to any third party. However, SysKit may share personal information when authorized and/or required by law or as follows:

Service Providers. We share information, including personal information, with our third-party service providers which we use to provide hosting and maintenance of our Websites, application development, backup, storage, payment processing, analytics, and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing their services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or any other purpose than is in connection with the services that they provide for us.

Acquisitions or Other Business Transfers. If SysKit is acquired by or merged with another legal entity, if substantially all our assets are transferred to another entity, or we find ourselves part of a bankruptcy proceeding or other business transfer, we may transfer the personal information that we have collected from or about you to the third party.

As Permitted or Required by Law. SysKit use and disclose your personal data if required by law, such as in response to a court order, valid subpoena, or other legal, government, or law enforcements processes or investigatory actions.

Business transactions. We administer or operate the SysKit products, services, or Website, including completing a transaction, providing you with products or user support, responding to your requests for information, preventing transactional fraud, or otherwise contacting you.

Testimonials or Case Studies. We may post testimonials or a case study on the Websites which may contain your information, such as name, job title, and company. We obtain your consent to publish your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@syskit.com

With Your Consent. We may also share personal information with third parties when we have your consent to do so.

Aggregated Data. Except as otherwise set forth herein, SysKit may provide aggregated statistics about users to third parties, but such information will be aggregated so that it does not identify an individual or company.

Protection of Rights and Interests. We may use and disclose your data where we believe, in our sole judgment, that it is appropriate to do so to protect our rights and interests and the rights and interests of other users of SysKit products or services, or where we believe there has been a violation of this privacy policy that could affect the interests of SysKit or its customers.

Other Privacy Information

Data Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. All information that you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Data Retention, Withdrawal of Approval, Access to Data

As of May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) takes effect. SysKit is committed to GDPR in protecting information security and data privacy for citizens of the EU.

If at any time you choose to cease using SysKit Software Products, you may ask for your data to be removed from our servers by writing to privacy@syskit.com. In the case that you cease using our software and/or services, we will not be responsible for retention of any of your data.

As permitted by applicable law, EU residents may request a copy of the information that we hold about them. To do so, please contact: privacy@syskit.com. SysKit may charge a fee in accordance with applicable law for this service.

Changes to Our Privacy Policy

It is our policy to post any changes that we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address that you have specified in your account and/or through a notice on the Websites’ home page. The date that the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring that we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this privacy policy to check for any changes.

Contact us

Any questions or complaints regarding this policy can be addressed by sending an email to: privacy@syskit.com

SysKit Ltd., Krste Pavletića 1, 10000 Zagreb, Croatia