Support Lifecycle

Product
version
Supported
Notes
Lifecycle
Start Date
Mainstream Support
End Date
Extended Support
End Date
  • 8.3.0
    Yes
    April 12, 2017
    April 12, 2018
    April 12, 2019
  • 8.2.0
    Yes
    December 6, 2016
    December 6, 2017
    December 6, 2018
  • 8.0.1
    Yes
    October 6, 2016
    October 6, 2017
    October 6, 2018
  • 8.0.0
    Yes
    September 15, 2016
    September 15, 2017
    September 15, 2018
  • 7.2.1
    Extended Support Only
    May 5, 2016
    May 5, 2017
    May 5, 2018
  • 7.2.0
    Extended Support Only

    Upgrade to SysKit 7.2.1

    March 17, 2016
    March 17, 2017
    March 17, 2018
  • 7.1.2
    Extended Support Only

    Upgrade to SysKit 7.2.1

    February 22, 2016
    February 22, 2017
    February 22, 2018
  • 7.1.1
    Extended Support Only

    Upgrade to SysKit 7.2.1

    January 13, 2016
    January 13, 2017
    January 13, 2018
  • 7.1.0
    Extended Support Only

    Upgrade to SysKit 7.2.1

    December 10, 2015
    December 10, 2016
    December 10, 2017
  • 7.0.1
    Extended Support Only

    Upgrade to SysKit 7.2.1

    November 18, 2015
    November 18, 2016
    November 18, 2017
  • 6.3.2 (TSL)
    Extended Support Only

    End of life. Please upgrade to the latest version of the successor product – SysKit.

    July 15, 2015
    July 15, 2016
    July 15, 2017
  • 5.2.1 (TSL)
    No

    End of life. Please upgrade to the latest version of the successor product – SysKit.

    November 27, 2014
    November 27, 2015
    November 27, 2016
  • 6.2.0 (SMTK)
    No

    End of life. Please upgrade to the latest version of the successor product – SysKit.

    July 17, 2014
    July 17, 2015
    July 17, 2016
  • 3.8.7 (RDGM)
    No

    End of life. Please upgrade to the latest version of the successor product – SysKit.

    February 26, 2014
    February 26, 2015
    February 26, 2016
  • 4.2.3 (TSL)
    No

    End of life. Please upgrade to the latest version of the successor product – SysKit.

    December 2, 2013
    December 2, 2014
    December 2, 2015

Retired Applications

Acceleratio team decided to retire SMTK and RDGM, and integrate them to TSL. These three applications are now known under the common name SysKit. You can read and watch more about the history behind the decision and upgrade to the successor product.

rdgm-smtk-lifecycle

Support Status Details

The support lifecycle policy is designed to help users keep track of the support and maintenance period for Acceleratio products.

Acceleratio provides a minimum of 1 year of mainstream support and 1 year of extended support (support that you receive if you have valid software assurance) or 1 year of support after a successor major product version is released, whichever finishes later.

  • Ongoing and Yes means that your application version is fully supported. This phase includes requests to change the product design and features, security updates, non-security update support (bug fixes), complimentary phone and online support bundled with software assurance, licensing questions and other support actions.
  • Ongoing (Limited) means that the current application version you are using is not the latest version, and you will be asked to upgrade to the latest application version before the full support package becomes available.
  • Extended Support is available only to existing customers with valid software assurance for the specific application version. It is the same as ongoing support except it includes support for our clients who have valid software assurance for an older release of the product.
  • No means that your application version is not supported, and an upgrade to the most recent version is strongly recommended before we provide you with support. Feel free to contact our support team for help in getting the latest binaries.