Canal Insurance Case Study

The Company: Canal Insurance

canal-insurance-logoCanal Insurance is insurance company specialized in the commercial trucking insurance and specialty transportation operations. It was founded in 1939 and has over 75 year long history in providing the comprehensive insurance products and services. Its products are distributed nationwide through select professional general agents. It’s located in South Carolina, USA and was rated A- by A. M. Best, rating agency focused on the insurance industry.

The Challenge: Monitoring Citrix environment and user activity

Canal Insurance has a number of systems to monitor. Citrix servers, SharePoint, General Ledger, and financial software are just some of them. Citrix is often used for remote work, especially when there’s a power outage or severe weather that prevent employees from coming in to work. There was an intense need for detailed reporting on user activity while using XenApp. The management was determined to find out who was actually working and who was taking his lunch break a little too seriously

“If you need to monitor Citrix or RDS environments, SysKit (formerly Terminal Services Log) is the best and one of the most cost-effective ways to do that.”

– Faye Jasman, Senior IT Applications Analyst, Canal Insurance Company

 

Faye trialed SysKit and after the download, she was convinced it was the best tool for the job. As a result of acquiring SysKit there was a significant decrease in users’ inactivity. Employees are more dedicated to their work when they know they are being observed, and management gained a quality support system for corporate control.

The Solution: SysKit

SysKit (formerly Terminal Services Log) is a powerful monitoring solution that allows you to get a clear understanding of your server environments based on the Citrix XenApp and Microsoft Windows Remote Desktop Services. Use it to generate user reports, track applications, monitor overall system performance and much more. If you are interested in testing it out yourself, download free trial now.

 

Published in September 2015