Home > Point > Documentation

This article explains how to resolve the Orphaned Resources policy violation in SysKit Point.

Orphaned Resources

This article shows how you can resolve the Orphaned Resources policy violation triggered when SysKit Point detects that Microsoft Teams and Microsoft 365 Groups don’t have active owners.

SysKit Point Administrators can decide whether specific users will be responsible for assigning new owners or existing team/group members will suggest new owners. The first option is a 1-stage process where the policy violation is resolved when you promote members to owners or add new owners. The second option is a 2-stage process where after the members suggest new owners, an additional step is required from defined users to approve the suggestion.

In both cases, SysKit Point will send you an e-mail that will guide you through the process of resolving the policy violation.

Below, both cases are separately explained in more detail.

1-Stage Process

Policy Violation E-Mail

SysKit Point sends you an e-mail asking you to assign new owners when Microsoft Teams or Microsoft 36 Groups are detected that have no active owners.

You can find the following information in the e-mail:

  • Microsoft Teams or Microsoft 365 Group where the policy violation was detected (1)
  • Due date to resolve the policy violation (2); you have 15 workdays to resolve the policy violation
  • Resolve button (3) that takes you to SysKit Point, where you can resolve the policy violation

Policy Violation Task

Along with the e-mail, SysKit Point creates a policy violation task that provides you with all information and actions needed to resolve the policy violation. The following is available on the task screen if you were selected to assign new owners:

  • List of current members along with Search to help you filter out specific ones (1)
  • Promote to Owner action (2); once clicked, an appropriate message appears next to the promoted user along with the Undo action (3)
  • Add New Owner action (4); to add a new owner, start typing the user's name in the input field; once you select a user, confirm your addition by clicking the Add New Owner link; once clicked, an appropriate message is displayed for the user, along with the Undo action (5)
  • Activity Timeline (6) showing all steps in the automated workflow
  • Archive button (7) that enables you to Archive the Microsoft Team or Microsoft 365 Group
  • Delete button (8) that enables you to Delete the Microsoft Team or Microsoft 365 Group
  • Resolve button (9) that gets enabled when you promote members to owners or add new ones to comply with the company policy; once clicked, a dialog opens, enabling you to input a comment and resolve the policy violation

Please note! When you click an action within the policy violation task, think of it as a preview of what will happen after resolving the policy violation. All actions that change users' access are performed after you click the Resolve button.

Policy Violation Resolved

After you resolve the policy violation, the History screen opens, giving you an overview of all actions performed within the workflow.

After you resolve the policy violation, a confirmation e-mail is sent to all users that were assigned with the task, showing the following information:

  • Microsoft Teams or Microsoft 365 Group where the policy violation was resolved (1)
  • Who and when (2) resolved the policy violation
  • View Details button (3) that opens the History screen in SysKit Point showing all the activities that were performed within the automated workflow

2-Stage Process

Members’ Policy Violation E-Mail

In the first stage, if you are a member of the team/group that has no owners, you will receive an e-mail asking you to suggest new owners.

You can find the following information in the e-mail:

  • Microsoft Teams or Microsoft 365 Group where the policy violation was detected (1)
  • Due date to resolve the policy violation (2); you have 15 workdays to resolve the policy violation
  • Resolve button (3) that takes you to SysKit Point, where you can resolve the policy violation

Click the Resolve button to open the policy violation task in SysKit Point.

Members’ Policy Violation Task

Along with the e-mail, SysKit Point creates a policy violation task that provides you with all information and actions needed to resolve it within SysKit Point. The following is available on the task screen:

  • List of current members along with Search to help you filter out specific ones (1)
  • Suggest action (2); once clicked, an appropriate message appears next to the suggested user along with the Undo action (3)
  • Suggest New Owner action (4); to suggest a new owner, start typing the user's name in the input field; once you select a user, confirm your addition by clicking the Suggest New Owner link; once clicked, an appropriate message is displayed for the user, along with the Undo action
  • Activity Timeline (5) showing all steps in the automated workflow
  • Suggest Archive button (6) that enables you to suggest archiving the Microsoft Team or Microsoft 365 Group
  • Suggest Delete button (7) that enables you to suggest deleting the Microsoft Team or Microsoft 365 Group
  • Resolve button (8) that gets enabled when you suggest what to do with the team/group to comply with the company policy; once clicked, a dialog opens, enabling you to input a comment and resolve the policy violation

Please note! When you suggest a new owner or the team/group to be archived or deleted, your suggestion is forwarded to the approvers along with suggestions from other members. The approvers will finalize the actions and resolve the policy violation based on the given suggestions.

Members’ Policy Violation Task Resolved

After you resolve your task, the History screen opens, giving you an overview of all actions performed within the workflow so far.

In the second stage of the process, if you are defined to approve members' suggestions for the team/group that has no owners, you will receive an e-mail asking you to assign new owners and resolve the policy violation.

Please note! You will receive the e-mail after all members suggest what to do with the team/group or the due date for the first stage is reached.

You can find the following information in the e-mail:

  • Microsoft Teams or Microsoft 365 Group where the policy violation was detected (1)
  • Due date to resolve the policy violation (2); you have 15 workdays to resolve the policy violation
  • Resolve button (3) that takes you to SysKit Point, where you can resolve the policy violation

Click the Resolve button to open the policy violation task in SysKit Point.

Approvers’ Policy Violation Task

Along with the e-mail, SysKit Point creates a policy violation task that provides you with all information and actions needed to resolve the policy violation. The following is available on the task screen:

  • Number of votes from members for each option (1)
  • Promote to Owner action (2); once clicked, an appropriate message appears next to the promoted user along with the Undo action
  • Add New Owner action (3); to add a new owner, start typing the user's name in the input field; once you select a user, confirm your addition by clicking the Add New Owner link; once clicked, an appropriate message is displayed for the user, along with the Undo action (4)
  • Archive action (5) that enables you to archive the Microsoft Team or Microsoft 365 Group
  • Delete action (6) that enables you to delete the Microsoft Team or Microsoft 365 Group
  • Ignore Policy button (8) that enables you to disregard the company policy in case there is a valid reason to do so; if ignored, no further e-mails will be sent or tasks created for the next 180 days
  • Resolve button (9) that gets enabled when you promote members to owners or add new ones to comply with the company policy; once clicked, a dialog opens, enabling you to input a comment and resolve the policy violation

Policy Violation Resolved

After you resolve the policy violation, the History screen opens, giving you an overview of all actions performed within the workflow.

After you resolve the policy violation, a confirmation e-mail is also sent to all users that were assigned with the task, showing the following information:

  • Microsoft Teams or Microsoft 365 Group where the policy violation was resolved (1)
  • Who and when (2) resolved the policy violation
  • View Details button (3) that opens the History screen in SysKit Point, showing all the activities that were performed within the automated workflow

Policy Violation Ignored

Please Note! In case you decide to ignore the policy violation, Microsoft Teams or Microsoft 365 Groups where the policy violation was detected will be considered compliant for the next 6 months. For the next 6 months, SysKit Point will not send any policy violation e-mails or create tasks for the team/group.

After you ignore the policy violation, the history screen opens, as shown in the image below.

Copyright © 2022 SysKit All rights reserved