Pioneer, Inc. Case Study

The Company: Pioneer, Inc.

pioneer-logoPioneer, Inc. was founded in 1946 in Meridian, Mississippi to service the needs of clutch remanufacturers. In 1979, Pioneer was purchased by The Barnes Group and the company became known as Pioneer/Barnes. During the Barnes Group’s ownership, Pioneer’s product lines were expanded and they built their current corporate headquarters and a warehouse-distribution center in Meridian. Pioneer became a subsidiary of UIS, Inc. in 1993. As a member of the UIS family, they continued growth of product lines. In 2003 The Carlyle Group purchased the automotive assets of UIS, including Pioneer. Following the purchase, United Components, Inc. was formed to manage the acquired assets. As a part of United Components, Inc., Pioneer is a part of one of North America’s largest companies servicing the replacement parts market.

The Challenge: Monitoring new users

Pioneer has made a significant investment in Terminal Services technology for remote access, and they wanted to control users and applications using that technology. To address these challenges, Mr. Roberts purchased SysKit Monitor software which gave him reporting solutions that provided analysis in user activity times. As SysKit Monitor is easy to install and use there were no expensive consulting services required when SysKit Monitor was implemented.

“Before SysKit Monitor it was challenging to determine who had accessed the terminal server and when, and how long users were on the server.”

– Keith Roberts, IT Manager, Pioneer, Inc.

As Mr. Roberts said, without SysKit Monitor it was difficult to keep track of how Terminal Services was being used. Now that Pioneer has SysKit Monitor they have a complete analysis of user and application usage times. “In addition, SysKit Monitor helps us determine what applications are most frequently used and which ones are rarely used. SysKit Monitor also allowed us to have detailed usage analysis by department.”

The Solution: SysKit Monitor

SysKit Monitor is a powerful monitoring solution that allows you to get a clear understanding of your server environments based on the Citrix XenApp and Microsoft Windows Remote Desktop Services. Use it to generate user reports, track applications, monitor overall system performance and much more. If you are interested in testing it out yourself, download free trial now.